How can companies ensure that recognition programs, such as awards, certificates, or titles like 'CX-Hero of the Month', are inclusive and equitable for all employees, regardless of their role or level within the organization?

Companies can ensure that recognition programs are inclusive and equitable by establishing clear criteria for eligibility that is based on objective performance metrics rather than subjective opinions. They should also provide opportunities for all employees, regardless of their role or level, to be nominated for recognition. Additionally, companies should regularly review and assess their recognition programs to ensure that they are fair and accessible to all employees. Lastly, companies should promote a culture of appreciation and recognition that values the contributions of all employees, regardless of their title or position within the organization.