How can companies ensure that their recognition programs are inclusive and equitable, celebrating a diverse range of employees who contribute to enhancing the overall customer experience?

Companies can ensure their recognition programs are inclusive and equitable by establishing clear criteria for recognition that focus on a diverse range of contributions, not just traditional metrics. They should actively seek input from employees to understand what forms of recognition are meaningful to them. Additionally, companies should regularly review and update their recognition programs to ensure they are reflective of the diverse talents and efforts of all employees. Finally, training and educating managers on the importance of inclusivity in recognition can help ensure that all employees are valued and celebrated for their contributions to enhancing the customer experience.