How can companies effectively incentivize and motivate employees to act as CX ambassadors, thereby increasing customer satisfaction and loyalty?

Companies can effectively incentivize and motivate employees to act as CX ambassadors by providing training and resources to help them understand the importance of customer satisfaction. Offering rewards such as bonuses, recognition, or career advancement opportunities can also encourage employees to prioritize customer experience. Creating a positive work environment where employees feel valued and empowered to make decisions that benefit customers can further motivate them to act as ambassadors. Regular feedback and communication channels can help employees see the impact of their efforts on customer satisfaction and loyalty, reinforcing their motivation to prioritize CX.