In what ways can companies incentivize and motivate employees to continually prioritize customer satisfaction and drive a customer-centric culture within the organization?

Companies can incentivize and motivate employees to prioritize customer satisfaction by implementing performance-based bonuses or rewards for meeting customer service goals. Providing ongoing training and development opportunities to help employees enhance their customer service skills can also be effective. Recognizing and celebrating employees who go above and beyond to deliver exceptional customer service can further motivate others to do the same. Additionally, fostering a culture that values and prioritizes customer feedback, and incorporating customer satisfaction metrics into performance evaluations can help reinforce the importance of customer-centricity within the organization.