How can organizations effectively incentivize employees to actively participate in cross-departmental collaboration and prioritize customer experience knowledge sharing initiatives?

Organizations can effectively incentivize employees by offering rewards such as bonuses, promotions, or recognition for successful collaboration and knowledge sharing. Providing training and resources to help employees understand the importance of customer experience and how it impacts the organization can also encourage participation. Creating a culture that values teamwork, communication, and customer-centricity can further motivate employees to actively engage in cross-departmental collaboration and knowledge sharing initiatives. Additionally, setting clear goals, expectations, and accountability measures can help ensure that employees prioritize these initiatives in their day-to-day work.