How can companies incentivize and reward CX ambassadors for their positive impact on customer satisfaction and loyalty, while still maintaining the authenticity and genuine nature of their interactions with customers?

Companies can incentivize and reward CX ambassadors by offering bonuses, recognition, and career advancement opportunities based on their performance in improving customer satisfaction and loyalty. It is important to ensure that these rewards are aligned with the company's values and culture to maintain authenticity in their interactions with customers. Additionally, providing ongoing training and support to CX ambassadors can help them deliver genuine and personalized experiences that resonate with customers. Companies should also encourage open communication and feedback from both customers and CX ambassadors to continuously improve the customer experience while maintaining authenticity.