In what ways can companies incentivize and reward employees for embodying a customer-centric culture, and how can these incentives impact overall business performance and customer satisfaction levels?

Companies can incentivize and reward employees for embodying a customer-centric culture by offering bonuses, promotions, recognition, and training opportunities. These incentives can motivate employees to prioritize customer satisfaction, leading to improved business performance through increased customer loyalty, repeat business, and positive word-of-mouth referrals. Ultimately, a customer-centric culture can enhance overall customer satisfaction levels, resulting in higher retention rates and increased profitability for the company.