How can companies ensure their customer experience teams are continuously improving their intercultural competency to stay competitive in an ever-evolving global market landscape?

Companies can ensure their customer experience teams are continuously improving their intercultural competency by providing ongoing training and resources on cultural differences and communication styles. They can also encourage team members to participate in cross-cultural exchanges or immersion experiences to gain firsthand exposure to different cultures. Additionally, companies can promote a culture of diversity and inclusion within the organization to foster understanding and respect for different perspectives. Regular feedback and evaluation processes can also help identify areas for improvement and track progress in intercultural competency development.