How can companies ensure that their intercultural competence initiatives not only improve global collaboration and customer satisfaction within their customer experience teams, but also have a lasting impact on company culture and diversity as a whole?

Companies can ensure that their intercultural competence initiatives have a lasting impact by incorporating diversity and inclusion training into all aspects of their organization. This can include leadership development programs that promote diversity and inclusion, creating a supportive and inclusive work environment for all employees, and fostering a culture of open communication and respect. Additionally, companies can regularly evaluate and update their intercultural competence initiatives to ensure they remain relevant and effective in promoting global collaboration and customer satisfaction within their customer experience teams. By making diversity and inclusion a core value of the company culture, organizations can create a more inclusive and diverse workplace that benefits both employees and customers.