How can implementing a 'CX-Hero of the Month' program help to improve employee retention rates and attract top talent to the customer experience team?

Implementing a 'CX-Hero of the Month' program can help improve employee retention rates by boosting morale and motivation among team members. Recognizing outstanding performance can also create a positive work environment and increase job satisfaction. Additionally, showcasing top performers can attract top talent to the customer experience team by highlighting the company's commitment to recognizing and rewarding excellence in customer service.

Keywords

employee retention morale motivation job satisfaction talent attraction

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