How can businesses ensure that emotional intelligence assessments not only improve their customer experience team's understanding and response to customer emotions, but also foster a positive and supportive team dynamic?

Businesses can ensure that emotional intelligence assessments improve their customer experience team's understanding and response to customer emotions by providing training on emotional intelligence skills, such as empathy and active listening. They can also encourage open communication and feedback within the team to promote understanding and empathy towards each other. Additionally, businesses can create a supportive team dynamic by recognizing and rewarding team members who demonstrate high emotional intelligence and fostering a culture of respect, trust, and collaboration within the team. Regular check-ins and coaching sessions can also help team members develop their emotional intelligence skills and build a positive team dynamic.