How can companies create a feedback loop between customers and employees to continuously improve the effectiveness of CX training in their onboarding processes and enhance overall customer satisfaction levels?

Companies can create a feedback loop by implementing regular surveys or feedback sessions with both customers and employees to gather insights on the effectiveness of CX training. They can also encourage open communication channels between employees and customers to facilitate the exchange of feedback. Additionally, companies can analyze customer feedback data and employee performance metrics to identify areas for improvement in the onboarding process. By incorporating feedback from both customers and employees, companies can make data-driven decisions to continuously enhance CX training and improve overall customer satisfaction levels.