How can companies ensure that their CX training programs are not only improving customer satisfaction levels, but also creating long-term, loyal customers who are advocates for their brand?

Companies can ensure that their CX training programs are effective in creating long-term, loyal customers by focusing on consistently delivering exceptional customer service. This can be achieved by training employees to actively listen to customer needs, resolve issues promptly, and go above and beyond to exceed expectations. Additionally, companies should emphasize the importance of building relationships with customers and creating personalized experiences that make them feel valued and appreciated. By consistently delivering outstanding customer service and fostering strong customer relationships, companies can create loyal advocates who will promote their brand to others.