How can companies ensure that their training programs for CX ambassadors not only improve empathy and active listening skills, but also lead to a noticeable increase in customer loyalty and repeat business over time?

Companies can ensure that their training programs for CX ambassadors are effective by incorporating real-life scenarios and role-playing exercises to practice empathy and active listening skills. They should also provide ongoing support and feedback to reinforce these skills. Additionally, companies can measure the impact of the training programs by tracking customer satisfaction scores, repeat business rates, and customer loyalty metrics over time. By continuously evaluating and adjusting their training programs based on these metrics, companies can ensure that their CX ambassadors are effectively improving customer loyalty and driving repeat business.