How can companies incorporate ongoing reinforcement and refresher training to ensure that CX ambassadors maintain and continually improve their empathy and active listening skills in customer interactions over time?

Companies can incorporate ongoing reinforcement and refresher training by implementing regular coaching sessions with experienced mentors to provide feedback and guidance on empathy and active listening skills. They can also utilize role-playing exercises to simulate real-life customer interactions and reinforce best practices. Additionally, companies can offer continuous learning opportunities through workshops, webinars, and online courses to keep CX ambassadors up-to-date on the latest techniques and strategies for improving customer interactions. By creating a culture that values continuous improvement and providing resources for ongoing development, companies can ensure that CX ambassadors maintain and enhance their empathy and active listening skills over time.