How can CX Ambassadors ensure they are continuously improving their customer service skills while also staying up-to-date with company policies and procedures?

CX Ambassadors can continuously improve their customer service skills by seeking feedback from customers and colleagues, participating in training programs and workshops, and staying updated on industry best practices. To stay current with company policies and procedures, CX Ambassadors should regularly review and familiarize themselves with internal resources, attend company meetings and training sessions, and communicate with team leaders or supervisors for any updates or changes. By actively seeking opportunities to learn and grow, CX Ambassadors can enhance their customer service skills and maintain a strong understanding of company policies and procedures.