How can employees proactively identify areas for improvement in their customer service skills without relying solely on customer feedback?

Employees can proactively identify areas for improvement in their customer service skills by seeking out training opportunities, such as workshops or online courses, to enhance their skills. They can also observe and learn from their colleagues who excel in customer service. Additionally, self-assessment tools or performance evaluations can help employees identify areas where they may need to improve. Finally, seeking feedback from supervisors or mentors can provide valuable insights into areas for growth in customer service skills.

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employee customer service improvement training feedback

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