How can companies ensure that the strategies implemented to address employee dissatisfaction are effectively translating into improved customer experiences?

Companies can ensure that strategies implemented to address employee dissatisfaction are effectively translating into improved customer experiences by regularly collecting feedback from both employees and customers to identify areas of improvement. They should also provide training and support to employees to ensure they have the necessary skills and resources to deliver exceptional customer service. Additionally, companies can align their employee engagement initiatives with their customer experience goals to create a positive work environment that fosters a customer-centric culture. Monitoring key performance indicators related to employee satisfaction and customer experience can also help companies track the impact of their strategies and make adjustments as needed.