How can organizations ensure that their customer experience competency assessment process is continuously improving and evolving to attract top CX talent in a competitive market?

Organizations can ensure their customer experience competency assessment process is continuously improving by regularly reviewing and updating assessment criteria based on industry best practices and feedback from current employees and customers. They can also invest in training and development programs to help employees improve their CX skills and knowledge. Additionally, organizations can leverage technology and data analytics to track and measure the effectiveness of their assessment process and make data-driven improvements. Finally, creating a positive and supportive work culture that values and prioritizes customer experience can help attract and retain top CX talent in a competitive market.