In what ways can companies ensure that transparency and employee engagement initiatives not only improve internal CX communication, but also have a positive impact on overall company culture and performance?

Companies can ensure that transparency and employee engagement initiatives improve internal CX communication by fostering open communication channels, providing regular updates on company goals and progress, and encouraging feedback from employees. By creating a culture of transparency and engagement, companies can build trust and collaboration among employees, leading to improved morale and productivity. This positive company culture can ultimately drive better performance, as engaged and informed employees are more likely to be motivated to achieve organizational goals and deliver exceptional customer experiences.