How can businesses ensure that the implementation of cutting-edge technology not only enhances customer experience but also aligns with their overall business strategy and goals?

Businesses can ensure that the implementation of cutting-edge technology enhances customer experience and aligns with their overall strategy and goals by conducting thorough research and analysis to understand customer needs and preferences. They should also prioritize communication and collaboration between different departments to ensure that technology solutions are integrated seamlessly. Additionally, businesses should continuously monitor and evaluate the impact of technology on customer satisfaction and business performance, making adjustments as needed to stay aligned with their strategic objectives.