Can you provide a specific example of a time when you successfully implemented a new strategy or initiative to address a shift in customer preferences, and how did it impact the overall customer experience?

One specific example of successfully implementing a new strategy to address a shift in customer preferences was when our company introduced a mobile app to streamline the ordering process for customers who preferred to order online. This initiative significantly improved the overall customer experience by providing a more convenient and efficient way for customers to place orders, resulting in increased customer satisfaction and loyalty. The mobile app also allowed us to gather valuable customer data and feedback, which helped us further tailor our offerings to meet their preferences.