How can companies effectively implement a hybrid approach of technology and human interaction to create seamless and personalized customer experiences in a post-pandemic world?

Companies can effectively implement a hybrid approach by leveraging technology to streamline processes and provide self-service options while also maintaining human interaction for complex or emotionally sensitive situations. This can involve using AI and chatbots for routine inquiries and transactions, while reserving human interaction for more personalized and high-touch interactions. By combining the efficiency of technology with the empathy and problem-solving skills of human agents, companies can create seamless and personalized customer experiences that cater to individual needs and preferences in a post-pandemic world.