How can frontline employees ensure that their feedback is not only heard by management, but also implemented effectively to drive long-term change within the organization?

Frontline employees can ensure that their feedback is not only heard but also implemented effectively by providing specific and actionable suggestions for improvement, documenting their feedback in writing to ensure clarity and accountability, and following up regularly to track progress and provide additional insights. Additionally, they can collaborate with their colleagues to gather collective feedback and present a unified front to management, demonstrating the significance and urgency of their suggestions. Finally, frontline employees can leverage internal communication channels, such as team meetings or suggestion boxes, to ensure that their feedback reaches decision-makers and is integrated into the organization's long-term strategy.