How can individuals ensure they are consistently implementing empathy and active listening in high-stress situations, such as conflict resolution or difficult conversations, both at home and in the workplace?

Individuals can ensure they are consistently implementing empathy and active listening in high-stress situations by practicing self-awareness and mindfulness to stay present and focused on the other person's perspective. They should strive to validate the other person's feelings and emotions, showing understanding and compassion. It is important to control their own emotions and reactions, remaining calm and composed to create a safe and open environment for effective communication. Additionally, individuals can seek feedback from others to assess their communication style and make adjustments as needed to improve their empathy and active listening skills in challenging situations.