How can businesses ensure that their customer experience team consistently applies emotional intelligence in their interactions with customers, and what strategies can be implemented to maintain a high level of emotional intelligence within the team?

Businesses can ensure that their customer experience team consistently applies emotional intelligence by providing training and development opportunities focused on emotional intelligence skills. They can also create a supportive and empathetic work culture that values emotional intelligence. Strategies to maintain a high level of emotional intelligence within the team include regular feedback and coaching sessions, promoting self-awareness and self-regulation, and fostering a culture of open communication and collaboration. Additionally, recognizing and rewarding team members who demonstrate high emotional intelligence can help reinforce its importance within the team.