How can implementing a 'CX-Hero of the Month' program not only improve employee engagement but also enhance the overall customer experience and drive business growth within an organization?

Implementing a 'CX-Hero of the Month' program can improve employee engagement by recognizing and rewarding exceptional customer service efforts. This recognition motivates employees to consistently deliver outstanding service, leading to improved customer experiences. As a result, customers are more likely to be satisfied, loyal, and recommend the company to others, driving business growth. Additionally, highlighting these customer service heroes can inspire other employees to go above and beyond in their interactions with customers, creating a culture of excellence and customer-centricity within the organization.