How can companies ensure that the skills and knowledge gained by CX ambassadors in training sessions are effectively implemented in their interactions with customers, leading to increased customer satisfaction and loyalty?

Companies can ensure that the skills and knowledge gained by CX ambassadors in training sessions are effectively implemented by providing ongoing support and reinforcement through coaching and mentoring. Regular feedback and performance evaluations can help identify areas for improvement and ensure that ambassadors are applying what they have learned. Additionally, creating a culture that values customer-centricity and empowers employees to make decisions that prioritize customer satisfaction can help ensure that the skills and knowledge gained in training are consistently applied in customer interactions. Providing incentives and recognition for exemplary customer service can also motivate ambassadors to consistently apply their training in their interactions with customers, leading to increased satisfaction and loyalty.