"Can you share a time when you implemented a new feature or service based on customer feedback that had a measurable impact on customer retention and growth for your company?"

A: Yes, in my previous role at a software company, we received feedback from customers requesting a more user-friendly interface for our platform. Based on this feedback, we redesigned the interface to be more intuitive and streamlined. As a result, customer retention rates increased by 15% and we saw a 20% growth in new customers signing up for our service. This demonstrated the importance of listening to customer feedback and implementing changes that directly impact customer satisfaction and business growth.

Keywords

customer feedback new feature implementation customer retention growth user-friendly interface

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