How do you believe celebrating and recognizing employees as CX-Hero of the Month can impact overall customer satisfaction and loyalty to the company's brand?

Recognizing employees as CX-Hero of the Month can boost morale and motivation, leading to improved customer service and ultimately higher customer satisfaction. When employees feel appreciated and valued, they are more likely to go above and beyond to meet customer needs and exceed expectations. This positive reinforcement can create a ripple effect, fostering a culture of excellence and dedication that customers will notice and appreciate, leading to increased loyalty to the company's brand.