How can businesses ensure a smooth transition to a hybrid workforce model incorporating both artificial intelligence and human employees in customer service roles, while maintaining high levels of customer satisfaction and personalized service?

Businesses can ensure a smooth transition to a hybrid workforce model by providing comprehensive training to employees on how to effectively work alongside AI technology. Clear communication and transparency about the role of AI in customer service can help manage employee expectations and build trust. Implementing a robust feedback system can help continuously improve the AI technology and ensure it aligns with customer needs and preferences. Regularly monitoring and analyzing customer feedback and satisfaction levels can help businesses identify areas for improvement and make necessary adjustments to maintain high levels of customer satisfaction and personalized service.