How do you envision the role of human interaction in customer experience when incorporating AI and chatbots into the mix?

Human interaction remains crucial in customer experience even when AI and chatbots are incorporated. While AI and chatbots can handle routine inquiries efficiently, human touch is essential for more complex issues that require empathy and understanding. Customers still value the personal connection and emotional intelligence that only humans can provide. Therefore, businesses should strike a balance between automation and human interaction to create a seamless and personalized customer experience.