How can companies ensure that they are hiring candidates who not only possess high emotional intelligence, but also have the ability to adapt and connect with customers in an ever-changing and diverse market landscape?

Companies can ensure they are hiring candidates with high emotional intelligence and adaptability by incorporating behavioral and situational questions in the interview process to assess these qualities. They can also conduct personality assessments and reference checks to gain a deeper understanding of the candidate's abilities. Additionally, companies can provide training and development programs to help employees enhance their emotional intelligence and adaptability skills. Finally, creating a diverse and inclusive work environment can attract candidates who are more likely to connect with customers in a diverse market landscape.