How can CX Ambassadors effectively handle situations where dissatisfied customers are upset or angry, while still maintaining professionalism, empathy, and a focus on finding solutions to address their concerns?

CX Ambassadors can effectively handle situations with upset customers by actively listening to their concerns, acknowledging their emotions, and expressing empathy towards their frustrations. It is important to remain calm, patient, and respectful throughout the interaction, while also demonstrating a genuine interest in resolving the issue. By focusing on finding solutions and offering alternatives to address their concerns, CX Ambassadors can help turn a negative experience into a positive one, ultimately enhancing customer satisfaction and loyalty.