In what ways can a CX ambassador effectively handle a customer who is upset or frustrated without compromising professionalism and providing a positive customer experience?

A CX ambassador can effectively handle an upset customer by actively listening to their concerns, empathizing with their emotions, and validating their feelings. They should remain calm, patient, and understanding throughout the interaction, while also offering solutions or alternatives to address the customer's issue. It is important for the CX ambassador to maintain a positive attitude, show genuine concern for the customer's experience, and follow up to ensure the problem has been resolved to the customer's satisfaction.