How can a CX ambassador handle a situation where a customer is extremely upset and frustrated, while maintaining professionalism and effectively resolving the issue to leave a lasting positive impression on the customer?

A CX ambassador can handle a situation where a customer is extremely upset and frustrated by actively listening to the customer's concerns, empathizing with their emotions, and reassuring them that their issue will be resolved. The ambassador should remain calm, patient, and respectful throughout the interaction, focusing on finding a solution rather than placing blame. By going above and beyond to address the customer's needs and ensuring their satisfaction, the ambassador can leave a lasting positive impression on the customer and potentially turn a negative experience into a positive one.