How do you handle situations where a customer is upset or dissatisfied with a product or service, and how do you work towards finding a resolution that satisfies both the customer and the company?

When a customer is upset or dissatisfied with a product or service, I first listen attentively to their concerns and empathize with their frustrations. I strive to understand the root cause of their dissatisfaction and then work towards finding a solution that meets their needs while also aligning with company policies. I aim to communicate openly and transparently with the customer, offering alternatives or compensation when appropriate, to ensure a positive resolution that leaves both the customer and the company satisfied.