How can a CX Ambassador effectively handle a situation where a customer becomes upset or frustrated, despite their best efforts to prevent difficult interactions?

A CX Ambassador can effectively handle a situation where a customer becomes upset or frustrated by remaining calm and empathetic towards the customer's concerns. They should actively listen to the customer, validate their feelings, and apologize for any inconvenience caused. The Ambassador can then work towards finding a solution that satisfies the customer and ensures their needs are met. It is important for the Ambassador to follow up with the customer after the interaction to ensure their satisfaction and maintain a positive relationship.