How can a CX ambassador effectively handle a situation where a customer's expectations are unrealistic or unattainable?

A CX ambassador can effectively handle a situation where a customer's expectations are unrealistic or unattainable by first actively listening to the customer's concerns and empathizing with their frustration. They can then educate the customer on realistic expectations and offer alternative solutions or compromises that align with the company's capabilities. It is important for the ambassador to remain calm, professional, and transparent throughout the interaction to maintain a positive customer experience.