How can a CX ambassador effectively handle a situation where a customer is unhappy with the service they received, and what strategies can they employ to turn a negative experience into a positive one for the customer?

A CX ambassador can effectively handle a situation where a customer is unhappy by listening actively to the customer's concerns, empathizing with their feelings, and taking ownership of the issue. They can then work towards finding a solution that meets the customer's needs and expectations. To turn a negative experience into a positive one, the ambassador can offer a sincere apology, provide compensation if appropriate, and follow up with the customer to ensure their satisfaction and loyalty in the future.