Can you share a time when you had to handle a customer who was unhappy with the product or service they received, and how did you go above and beyond to turn their negative experience into a positive one?

One time, a customer was unhappy with the quality of a product they received. I listened to their concerns, apologized for the inconvenience, and offered a full refund or a replacement. To go above and beyond, I also provided them with a discount on their next purchase as a gesture of goodwill. The customer appreciated the resolution and ended up becoming a loyal repeat customer.