How do you handle resistance or pushback from team members who may be hesitant to fully commit to a customer experience initiative, and how do you ultimately get them on board with the overall goal?

When faced with resistance or pushback from team members who are hesitant to fully commit to a customer experience initiative, I first seek to understand their concerns and perspectives. I address any doubts or fears they may have by providing clear communication on the benefits and importance of the initiative. I involve them in the decision-making process and encourage open dialogue to address any issues or obstacles they may see. Ultimately, I work to build trust and alignment by emphasizing the shared goal of delivering exceptional customer experiences and showing how their participation is crucial to achieving that goal.