"Can you share a time when you successfully turned a negative customer feedback into a positive experience? How did you handle the situation and what was the outcome?"

In a previous role, a customer expressed dissatisfaction with a product due to a defect. I acknowledged their concerns and apologized for the inconvenience. I offered a replacement product and a discount on their next purchase as a gesture of goodwill. The customer appreciated the prompt response and resolution, ultimately leading to a positive experience and continued loyalty.