How can CX Ambassadors effectively handle difficult customers while still maintaining a high level of emotional intelligence to ensure a positive customer experience?

CX Ambassadors can effectively handle difficult customers by actively listening to their concerns, showing empathy, and remaining calm and professional throughout the interaction. They can also use positive language, offer solutions to the customer's problems, and follow up to ensure their needs are met. By maintaining a high level of emotional intelligence, CX Ambassadors can effectively diffuse tense situations, build rapport with customers, and ultimately create a positive experience that leaves a lasting impression.