How can a CX ambassador handle a situation where a difficult customer is being unreasonable and demanding, while still maintaining professionalism and striving for a positive outcome?

A CX ambassador can handle a difficult customer by actively listening to their concerns, empathizing with their frustrations, and trying to find common ground. They should remain calm and composed, avoid taking the customer's behavior personally, and focus on finding solutions to address the customer's needs. By maintaining professionalism, showing empathy, and working towards a positive resolution, the CX ambassador can help diffuse the situation and leave the customer feeling satisfied with the outcome.