How can employees effectively handle difficult or dissatisfied customers to ensure a positive resolution and maintain a strong customer relationship?

Employees can effectively handle difficult or dissatisfied customers by actively listening to their concerns, empathizing with their situation, and remaining calm and professional throughout the interaction. It is important to acknowledge the customer's feelings and concerns, apologize for any inconvenience caused, and work towards finding a solution that meets their needs. By demonstrating patience, understanding, and a willingness to help, employees can turn a negative situation into a positive resolution and strengthen the customer relationship.