How can CX ambassadors effectively handle difficult customers who may be upset or frustrated, while still maintaining a positive and professional attitude to ensure a successful resolution and a positive customer experience?

CX ambassadors can effectively handle difficult customers by actively listening to their concerns, showing empathy, and acknowledging their frustrations. They should remain calm, patient, and composed throughout the interaction, focusing on finding a solution rather than escalating the situation. By maintaining a positive and professional attitude, CX ambassadors can build trust with the customer, work towards resolving the issue efficiently, and ultimately ensure a positive customer experience despite the initial challenges.