How do you approach handling difficult customers who are unsatisfied with their experience, and what strategies do you implement to turn their negative feedback into a positive outcome for both the customer and the company?

When dealing with difficult customers who are unsatisfied, I approach the situation with empathy and active listening to understand their concerns. I strive to remain calm, patient, and professional throughout the interaction. I aim to find a solution that addresses their issues and exceeds their expectations, whether it's through offering a refund, a replacement, or a discount on future purchases. I also follow up with the customer to ensure their satisfaction and show that their feedback is valued. This not only resolves the issue for the customer but also helps improve the company's reputation and customer loyalty.