"Can you share a time when you had to handle a difficult customer service situation that required creative problem-solving? How did you approach the challenge, and what was the outcome?"

A9: In a previous role, I encountered a customer who was unhappy with a product they had purchased and demanded a refund beyond our policy. I listened to their concerns, empathized with their frustration, and offered a compromise by providing a store credit for future purchases. This solution satisfied the customer and maintained a positive relationship with them, ultimately turning a negative experience into a positive one.