How can CX Ambassadors effectively handle customers who are resistant to change or new policies, while still maintaining a positive and empathetic approach to ensure a successful resolution?

CX Ambassadors can effectively handle customers who are resistant to change by actively listening to their concerns and empathizing with their perspective. They can educate customers on the reasons behind the change or new policies, highlighting the benefits and addressing any misconceptions. It is important for CX Ambassadors to remain patient, understanding, and respectful throughout the interaction, reassuring customers that their feedback is valued and taken into consideration. By demonstrating empathy, providing clear communication, and offering support during the transition, CX Ambassadors can help customers navigate change successfully and maintain a positive relationship.